Return and Refund policy 


  • To cancel an Parchment order, a learner should contact our support as soon as possible. 

  • If the order has not yet shipped, SocyGen will refund full payment.  

  • If the Parchment has shipped, we will refund your payment as soon as SocyGen has received the item(s) back. Note, full refund is possible only in case of a postal issue. If the order is returned because the Learner decides so, SocyGen reserves the right to keep the fee for shipping. 

  • SocyGen reserves the right to keep charge for shipping if the order is returned by the learner. 

  • Learners are able to claim a refund for Pre-ordered Certificates which were not redeemed. If the Certificates was redeemed, a refund is not possible. 

  • SocyGen refunds payments for Digital Certificates that were not downloaded. After downloading the Digital Certificates refund can not be processed. 

  • SocyGen will not refund any fees that you have already paid for Premium Monthly Subscription.  

  • Learners can cancel Premium for 1 Year and claim a refund. In case of cancellation, SocyGen will keep the fee for each month of use up to date of cancellation; the learner will pay a fee for a Premium Monthly subscription. 

  • All refund recipients will receive an email confirmation. 

  • SocyGen reserves the right to refuse a refund.