To cancel an Parchment order, a learner should contact our support as soon as possible.
If the order has not yet shipped, SocyGen will refund full payment.
If the Parchment has shipped, we will refund your payment as soon as SocyGen has received the item(s) back. Note, full refund is possible only in case of a postal issue. If the order is returned because the Learner decides so, SocyGen reserves the right to keep the fee for shipping.
SocyGen reserves the right to keep charge for shipping if the order is returned by the learner.
Learners are able to claim a refund for Pre-ordered Certificates which were not redeemed. If the Certificates was redeemed, a refund is not possible.
SocyGen refunds payments for Digital Certificates that were not downloaded. After downloading the Digital Certificates refund can not be processed.
SocyGen will not refund any fees that you have already paid for Premium Monthly Subscription.
Learners can cancel Premium for 1 Year and claim a refund. In case of cancellation, SocyGen will keep the fee for each month of use up to date of cancellation; the learner will pay a fee for a Premium Monthly subscription.
All refund recipients will receive an email confirmation.
SocyGen reserves the right to refuse a refund.
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